SD
Siphamandla D
1 reviews | Active since Feb 2022
19 Apr 2022, 11:27
Still haven't received my BUDS, A year later. Worst service ever.
Good day
I have experienced a worst service from Samsung, particularly the after sales.
I lodged a complaint Jan this year about the buds live I was supposed to receive in 7 days following a purchase of a Samsung S21 I made at Vodacom Bluff last year March and I was given this ref. no. ***. One of the agents contacted me and told me I would get them in 14 days but to this day, I still haven't received them, 3 months later and no one has bothered to get back to me about this.
This is a worst service ever and I do not wish this happens to any customer, which is why I would advise that if possible, NEVER GO FOR A SAMSUNG PRODUCT UNLESS YOU WANNA BE SORRY.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
19 Apr 2022, 11:28Good morning Siphamandla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply19 Apr 2022, 11:28
Official
Good morning Siphamandla,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
19 Apr 2022, 11:35Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply19 Apr 2022, 11:35
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM