KB
Kean B
1 reviews | Active since Mar 2021
08 Mar 2021, 10:49
Still haven't gotten my promotional claim
Bought the Samsung s21 Ultra on the 17th of February 2021 put in my promotional claim the same day its the 8th March my claim got rejected due to the date on my purchase invoice that was cut out of the picture so i re sent the picture showing the date and it got approved on the 26th Feb. And after 10 calls lasting 10-20min still nothing
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Samsung South Africa's replyOfficial
08 Mar 2021, 10:51Good Morning Kean ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply08 Mar 2021, 10:51
Official
Good Morning Kean ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM