LB
Lawrence B
1 reviews | Active since Oct 2009
09 Mar 2023, 15:24
Stick with a reputable brand like Apple.
Really disappointing service from Samsung. After an issue with my phone they told me they need approx 14 business days to repair the device and they will also delete all the data. An independant repair store said it will take about 1 hour. I kept asking for an answer and no one would get back to me. After pushing them for an answer they stood firm telling me it's their process and that's it. I asked if they wanted to improve it and they said they have no need because no one else complains. I didn't know where to go.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
09 Mar 2023, 15:24Good day, Lawrence,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply09 Mar 2023, 15:24
Official
Good day, Lawrence,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
LB
Lawrence B's updateReviewer Update
13 Mar 2023, 14:33Just to note for other customers that might be looking at this:
-the final response was as I had orginally noted - the company doesn't enough about customers to try mprove their process.
-the final response was as I had orginally noted - the company doesn't enough about customers to try mprove their process.
LB
Lawrence B's update13 Mar 2023, 14:33
Reviewer Update
Just to note for other customers that might be looking at this:
-the final response was as I had orginally noted - the company doesn't enough about customers to try mprove their process.
-the final response was as I had orginally noted - the company doesn't enough about customers to try mprove their process.