Steven Maapasha is pathetic and supposedly the highest authority at Samsung

Beyond pathetic. Steven Maapasha was a very bad reflection on the company. He basically told me that he is the highest authority and he cant fix my issue, I just have to accept his response.

The issue that he was 'trying' to resolve is the fact that when I bought my Z Flip 4, I was told on the website that I will get R500 worth of reward points, however when I reported it on numerous occasions, I finally got through to him, and he said that because I received other benefits, this benefit was forfeited, however he did not advise how come I dont get it even though the website indicated that I will get it. He could not show me screenshots or anything that said I dont get the benefit. I made a purchase and the website said I will get R500 reward points additionally and expect to receive, especially is not proof can be shown as to where it showed me that I forfeit it, because when I purchased it, I advised by the website that I will get it.

His atitude and customer care is worse than any that I have experienced. He should not be client facing EVER! He needs to be trained extensively.