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Ismail R

1 reviews | Active since Aug 2009

29 Jan 2019, 12:26

STAY AWAY from Samsung ! Poor quality, poor service !

I cannot believe I how poor quality and pathetic Samsung really is.

I was under the impression that Samsung is so huge, they will offer top quality products and amazing service.

I purchased a Samsung Washing Machine ( WF1124) and the machine door rubber used to tear at least once every 6 months. During the warranty period this was fine. But once the warranty was up, I had to fork out a lot of money for the replacement. Insult to inury, they sometimes don't have stock and I have to wait up to 6 weeks.

After 3 years of ownership, I see a 3E motor error, and ok no problem, theres a 10 year warranty on the motor. GUESS WHAT ! ? There is no Repair Centre to come and fix. So I have to either send it some the Repair Centre myself or Samsung offers to replace my machine, and I must pay in the difference.

To add to this, I am waiting almost 2 weeks for them to resolve the problem.

LG is far better than Samsung, and of course Siemens and the other german brands should be first choice.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply29 Jan 2019, 12:32
Official
 Good day Ismail

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
 
A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^SS 
Samsung South Africa
Samsung South Africa's reply29 Jan 2019, 16:30
Official
Good day Ishmail

Herewith your reference number:    

***

Regards,
SamsungSA:^LZ
IR
Ismail R's update02 Feb 2019, 11:13
Reviewer Update
Another week gone and same old, nothing but talk from Samsung. They told me their service centre from The Grove will contact me, and no one did. I called that centre, no answer. I am fortunate enough to be in a position to just throw this ******* Samsung machine away and buy me a reputable German brand with that provides first class service when needed.
IR
Ismail R's update08 Feb 2019, 12:27
Reviewer Update
Finally got in touch with the repair centre and the fee to fix this poorly built machine is little over R2118.00. To add insult to injury, they only give a 3 month warranty on workmanship. I literally had to get this machine repaired once a year, and my Siemens not once in 3 years. Goes to show, Samsung are pathetic as a whole. YOU'VE BEEN WARNED ! !