STAY AWAY FROM SAMSUNG AND MAKRO, THEIR SERVICE IS PATHETIC! THEY DO NOT CARE ABOUT THEIR CLIENTS AT ALL!

If I would give Samsung a 0 star, I would. I bought a samsung UHD 55" smart tv in August 2020 and in September 2021 it stopped working (it just went black). I contacted them and they sent out their service provider in October to assess it and he confirmed I would need a new screen. A week later, I followed up with Samsung and they confirmed I now need a new TV set, which was fine by me as I just wanted a working TV. After a back and forth with them, they finally authorized an exchange, which they said they do not have the exact unit... that I need to go to Makro Centurion for assistance as they have forwarded the relevant authorization to them. Needless to say, I had to take the TV myself to Makro without their further assistance where makro said they will give me a voucher as they do not have the unit at the store, however the voucher was not putting me back in the same position I was in (as for warranty purposes). If they had the exact TV set in store (whatever the price was in October 2021), they would have given it to me however because they do not have it, I am being disadvantaged as they are allowing me to only take a TV set which is NOT/ does NOT have the same specs as the one I had. I took this up with Lwando Matiwane from makro and he ended up escalating this back to samsung in November, after another batch of back and forth emails. Navi Naidoo from customer service then called and discussed the way forward, where the conclusion was I will wait for a similar unit from samsung, which will definitely not be a disadvantage on my side, as compared to what I had and when I expressed my discomfort regarding this waiting (I mean I haven't had a TV since the beginning of September) and he confirmed that even though he cannot give me the exact date, I will definitely not wait until December. Guess what, he has been silent since then and I am still WITHOUT a TV set...

Disgusting service to your clients and I will NEVER buy your product again ever!!!!!