ED
Esmeralda D

1 reviews | Active since Aug 2018

05 Dec 2022, 14:04

Stay away from samsung.

Guys pls stsy away from samsung. Ive been sitting fr tge past year with a washing machine that is useless. It doesnt wash my clothes clean it comes out full of streaks, lint and fluff and they refuse to approve my refund. Bought 24 nov 2021. From april they had plenty oppertunities to repair the problem snd to top it all i dnt get reports only being ignored. They say they cant refund because mechanically there in nothing wrong. They also claimed the water pressure is too low but tge tech who was here didnt even open a rap to check the pressure AND my tenant brandnew defy manhattan doesnt have these problems using the same water source as ours. However they already replaced the pulsator cleaned the inner drum. We did several ecotubs which only work a while sometimes it diesnt even work. Now they want to put a other pulsator and filter in but cant gaurentee it will work. Its been over 12months samsung and game i need my money back. Because the machine is totally **** and samsung knew abt these problems because several pple on samsung website is compkaining about the same problems. They just interested im making money and doesnt care about there customers.

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Replies (5)
Samsung South Africa
Samsung South Africa's reply05 Dec 2022, 14:05
Official
Good day Esmeralda,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA
;NM
Samsung South Africa
Samsung South Africa's reply05 Dec 2022, 15:04
Official
Dear Esmeralda,

Thank you for posting your comment
 
Your concerns have been duly noted
 
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you. 
 
Thank you for your patience and understanding. 

Kind Regards,
SamsungZA
^NM  

ED
Esmeralda D's update05 Dec 2022, 18:11
Reviewer Update
Useless apologizing everytime abd doing nothing about my problem. Stop assigning different customer advisors to one case.
ED
Esmeralda D's update22 Dec 2022, 09:52
Reviewer Update
Still awaiting fr respond nothing
Samsung South Africa
Samsung South Africa's reply22 Dec 2022, 13:25
Official
Dear Esmeralda,

We have sent you an email to the email address you provided on this post.

We appreciate your bringing your concerns to our attention and thank you for your support.

Kind Regards,
SamsungZA
^NM