1 reviews | Active since Mar 2017
Stay away from Samsung.
I placed an online order for a PC Monitor, received it on the 9th of July which had a dead spot/pixel, after contacting Samsung I was advised to take it to a Samsung service centre which I did on the 12th of July.
I was advised that as the unit was new and receiving a faulty device that it should be replaced. I left the unit with the friendly Samsung tech team waiting for Samsung to call me back to advise when a replacement unit would be arranged for deliver.
It is now the 23rd of July and I have sadly had no contact back from Samsung and must contact an online chat support DAILY to get any feedback, which was promised that someone would call me that day, which was Monday, Tuesday, Wednesday, Thursday, and finally Friday.
Finally, now Monday the 26th of July, no phone call even after a email with the Samsung team – Wayne Peters ***, William De Beer ***, Ashley Chengiah ***
Contacted the Online chatbot/person again and still no ETA at all.
Stay away from Samsung.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM