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Chris A

1 reviews | Active since Aug 2018

27 Jan 2021, 19:32

Stay away from expensive Samsung QLED TVs!!!! They only last 60 days!!!!

I bought a Samsung Q80T 65inch TV on special for R28 000. Unfortunately, only 60 days later it started showing a green screen, freezing and switching off. I phoned Samsung and they said they would send a technician out. Wayne came to my house and told me that it is a faulty main pcb. Do I want a new one in line with my rights under the Customer Protection Act. I said yes and it was logged. I had to follow up 3 times already and everytime I phone it gets escalated. Today's excuse was thatthe whole department was in a meeting. I never receive any feedback or correspondence as promised. Looks like I'm going to spend another weekend without my fancy almost R30k tv. I belong to numerous SA gaming groups online with tens of thousands of members. I'll be sure to advise them to rather go for LG Oled because of Samsungs pathetic quality and customer service. If you can't deliver my new tv Samsung, refund me and I'll go buy an LG. So pls beware when you spend that amount of money on a tv. Samsung is substandard.

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Chris A's update29 Jan 2021, 08:41
Reviewer Update
Update: Nobody from Samsung has attempted to contact me regarding my broken R30 000 tv. I first logged it on the 15th of January, so this will mark the 3rd weekend that I have to spend without a working tv. This a prime example of a company that can't wait to take your money for a supposedly premium product and then you have to wait weeks (and counting) without any correspondence or resolution. Please rethink your purchase when it comes to Samsung. Rather opt for a product that can be replaced at the store where you buy it. When I bought the tv Sounds Great in Menlyn told me that if something is wrong, not to contact them but contact Samsung directly. Nobody wants to take responsibility for Samsung's substandard products. BEWARE.