BP
Barney P

1 reviews | Active since Aug 2016

15 Feb 2017, 11:10

State-of-the-art yeah rite!

<p>so i have a samsung s7 edge (had) unfortunatley the device had a fall and cracked its screen. took the unit in for repairs to the "customer care centre" at 14th avenue on the 30th of January, today is the 15th of February marking day 17 and counting.</p> <p>never before have i ever come across such pathetic tripe in my entire life! was told 3 to 5 working days look now im literally paralysed and samsung couldnt give two ******s about it, some ridiculous jargon i get along the lines of they are awaiting spares.</p> <p> </p> <p>thank you very much samsung now i know which phone never to get again</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Feb 2017, 10:38
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA