DP
Dr P
1 reviews | Active since Nov 2011
19 Jun 2024, 13:41
Spy app on my Samsung phones which is protected by Knox
URGENT
I think that Samsung is an excellent company but unfortunately their call centre consultant was unable to help me remove a spy app on my phone, a Samsung S10 plus as well as an Activ 3 Tablet. The Spy App has been detected by my FNB app. The phones slow down considerably when the Spy app is operating and I cannot use my FNB app to pay accounts etc. The phone is sending out WhatsApp messages in my name. I am a medical professional so this is very disconcerting.
Please, Samsung, help me.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
19 Jun 2024, 13:43Good day Dr Deena
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply19 Jun 2024, 13:43
Official
Good day Dr Deena
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM