JP
JP P

1 reviews | Active since Mar 2017

04 Mar 2017, 18:57

Spineless Samsung South Africa's word has no substance

<p>I bought a Samsung TV(not for TV use but as display) in October 2016 with multi-link four capability as per Samsung website at the time (specific info have been removed since). Before I bought the TV Samsung technical department confirmed telephonically that the specific TV model I want to purchase does support multi-link four display (4 inputs displayed at once, one per 1080p quadrant on the 2160p panel). When I received the TV it appeared that it does not have the feature. I contacted Samsung technical department a few times and they messed me around for months like it was going out of fashion. It turns out the TV does not have Multi-link four I purchased it for. Samsung ref: ********** 758. Samsung listened to the recoreded calls and confirmed they misinformed me. Going up the technical centre ranks did not achieve anything.</p> <p>Now about 5 months later the wool is off my eyes. I used to exclusively buy Samsung devices due to the world class image they promote. The number of Samsung devices used in my home and at the office is rapidly declining - the aim is to have zero Samsung appliances and devices. Thank goodness competitors exist!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Mar 2017, 11:13
Official

Good day,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA