SN
Sandra N
1 reviews | Active since Dec 2017
12 Apr 2024, 16:22
Speechless 😶
7 days later and still I don't have my refund,stories after stories, am beginning to think I was ****med ðŸ˜
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
12 Apr 2024, 16:35Good day Sandra
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply12 Apr 2024, 16:35
Official
Good day Sandra
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
SN
Sandra N's updateReviewer Update
16 Apr 2024, 10:42Does it take 2 weeks for you guys to look into a query?
And still my matter has not been resolved.
Who must pay for the charges that will be debit into my account?
And still my matter has not been resolved.
Who must pay for the charges that will be debit into my account?
SN
Sandra N's update16 Apr 2024, 10:42
Reviewer Update
Does it take 2 weeks for you guys to look into a query?
And still my matter has not been resolved.
Who must pay for the charges that will be debit into my account?
And still my matter has not been resolved.
Who must pay for the charges that will be debit into my account?
Samsung South Africa's replyOfficial
17 Apr 2024, 10:07Thank you for reaching out. The case manager works actively to resolve the matter. Please wait for feedback.^NM
Samsung South Africa's reply17 Apr 2024, 10:07
Official
Thank you for reaching out. The case manager works actively to resolve the matter. Please wait for feedback.^NM