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debbyvz D

1 reviews | Active since Dec 2016

14 Jul 2020, 20:57

Spare yourself from Liptronics by not buying Samsung - after sales service NON EXISTENT!!!!

After a complaint to the ombudsman about not bad, but NON existent service from Liptronics (they the face (well hidden)) of Samsung in Cape Town, I am told that my Samsung fridge was out of warranty - so after two years, (out of warranty by 5 months I tried to have it fixed about 8 times by the elusive Liptronics - after another 2 years of trying to get my ‘wonderful Samsung’ French door fridge working properly - headache after massive headache, Samsung declares my fridge unfixable. I then hire a private Technician to fix it - success. If I was Samsung, I would be dying of embarrassment - utterly pathetic from start to finish. What a disgrace.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Jul 2020, 21:03
Official
Good evening Debby,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
SS