Sometimes you still find great service

My Samsung Galaxy Note 3 was handed in at the Constantia Kloof Smartcare centre for repairs. Great was my surprise when I received a quotation for R6062.25 to replace the screen and main board as the device was still under warranty. I requested an escalation and was told that the device showed impact damage which voids the warranty. I will admit that the device did fall once, but the damage was caused by the poor quality bezel around the device that cracked 3 months after receiving the device and during the fall knocked against the screen but did not break/crack/shatter the screen, it just chipped it. I might also add that the device was at that point always kept in some sort of protective cover. I again requested an escalation as I was not about the be held liable for damage caused by the build quality of the device. At this point Rudolf started assisting me with handling communicating to the Samsung Head Office and obtained authorisation to do the repairs under warranty. I collected my repaired device this morning, without any payment requested from me. Thanks Rudolf, people like you still make a difference!