1 reviews | Active since Aug 2019
Sold Me a Faulty Samsung S25 – Now They Want ME to Pay for Their Trash?!
I am absolutely DISGUSTED by both Telkom and Samsung South Africa. I bought a Samsung S25 from Telkom thinking I was getting a premium device. Instead, I got a piece of overpriced, battery-draining garbage. From day one, this phone has been a nightmare – the battery barely lasts a few hours, don't get me started on the piece of **** called samsung watch that dies after few hours and the overall performance is pathetic.
Now the real insult: Telkom expects ME to pay for a diagnosis on a phone THEY sold brand new — that never worked properly in the first place? Are you serious? Why should I pay for a fault that clearly comes from your manufacturer or supplier? This is your mess — not mine.
I will NOT be paying a cent for a diagnosis or any so-called repairs. You sold me ****, and I’m not footing the bill to find out what’s wrong with your ****. I’m DONE with both Telkom and Samsung. You’ve lost a customer for life.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM