CN
Chris N

1 reviews | Active since Mar 2015

19 Oct 2015, 10:20

Sold a Defective Samsung Fridge Model

Dear Samsung South Africa<br> <br> In July 2010 I purchased a Samsung Refridgerator from Game in Greenstone<br> Even since I bought it , it always made a loud ticking noise, which I lived with for a very long time<br> <br> However it started to leak, which I fixed at my account and it still makes noises<br> <br> You tell me, Where is the 5 year warranty, <br> Fridges are not cheap and as per a qualified technician, he says that it is a design flaw on the part of Samsung and that after that the models where rectified.<br> <br> So what recourse of action do I have for being sold a defective product?<br> <br> I await your feedback, else I will be contacting my attorneys.<br> <br> Regards<br> Chris<br> <br> Abs sick n tired of big companies who rip consumers off..Surely you should have had a recall on these products <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Oct 2015, 16:38
Official
Hello RavinChris,

We have had no communication from our Head office that we have a faulty batch regarding the model in question.

The unit is more than 5 years old and Samsung cannot be liable for any repairs on the unit. We can provide the contact details of our authorised service centres in order for them to assist however you will be liable for the repairs on the unit.

Thank you

Kind regards

Samsung SA