JR
Johan R
1 reviews | Active since Nov 2012
15 Dec 2022, 16:44
Software update (R870XXU1GVI3) Broke my device
Galaxy Watch 4, woke up to a notification of Software update (R870XXU1GVI3), while updating, the watch turned off, later on, the watch had still not turned on, wont turn on manually either, no charging icon either. Sent it in to Umklomelo Electronincs & IT. now some BS story about the screen and battery having Physical damage. this watch was in mint condition after leaving my wrist. Now they expect me to pay for repairs, caused by a faulty software update.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
15 Dec 2022, 16:47 Good day, Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
Samsung South Africa's reply15 Dec 2022, 16:47
Official
Good day, Johan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NP
JR
Johan R's updateReviewer Update
15 Dec 2022, 17:01 "We are aware that a limited number of Galaxy Watch4 series models are not turning on following a recent software (VI3) update. We have halted the update and will release a new software shortly. We recommend consumers experiencing this issue with their Galaxy Watch4 series to visit their nearest Samsung service center or call a contact center. "
Quoted from official Samsung site
Quoted from official Samsung site
JR
Johan R's update15 Dec 2022, 17:01
Reviewer Update
"We are aware that a limited number of Galaxy Watch4 series models are not turning on following a recent software (VI3) update. We have halted the update and will release a new software shortly. We recommend consumers experiencing this issue with their Galaxy Watch4 series to visit their nearest Samsung service center or call a contact center. "
Quoted from official Samsung site
Quoted from official Samsung site