Software failure

<p>Good day, </p> <p>I own a Samsung J1 ACE. The phone started to get very slow in opening apps, also showed no space on phone when there are still enough space. </p> <p>a month back I took the phone to vodacom as it showed that google play service has stopped working, could not open any app or gmail. Accoring to them i still had the old version of the android on my phone, so they took the phone and upgraded the software. When they put the phone back on it did not want to come on, they told me if it does not come back on I need to take it to their head office so the phone can be sent to samsung. Id finally did come on but at no awail phone still not working. </p> <p> </p> <p>Last week the phone went off, and when i put it back on there was a black screen with blue and red writing on it. So i took the phone to Vodacom repairs as the phone is still under warranty, they sent to phone to Samsung. Yesterday they phoned me and said the phone is behond repair as it is water damage??????????? After all phone shops told me the software is outdated and needs to be updated, so how could it be water damage???</p> <p> </p> <p>Now they will not give me a new phone as this is water damage according to them, just another way not to pay for a faulty phone.</p>