JB
Jacobus B

1 reviews | Active since Aug 2014

08 Oct 2015, 00:32

Software Crash

My 3 month old Samsung Galaxy s6 has crashed repeatedly after the latest software update, it keeps on saying that the dock is connected and that a power sharing cable is connected, and it doesn't want to properly charge, I've tried resetting the phone, but it doesn't fix the problem, the phone is supposed to be reliable and working correctly since it is brand new, but this is unacceptable

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Oct 2015, 09:28
Official
Hello jb_bothma,

Thank you for your post.

We would like to apologise for the inconvenience caused.

We have assigned one of our skilled consultants to contact you and offer further assistance.

Kind Regards
Samsung South Africa