So my supposed response hasn't materialised

Last week Wednesday i wrote a report regarding the complete lack of service from Samsung SA and their Roodepoort branch, and was rep**** to the next day via the standard response that i suppose everyone gets on hello peter, guess what i have had no contact in a week!!!!<br> <br> So surprise surprise here i sit 15 days after handing my phone in for repairs and a further 8 days after my supposed complaint has been escalated and dealt with and have heard nothing. Its a small wonder that the service centers don't care as this attitude filters down from management. I am still waiting for my repair, after the 3rd time for the same fault and i am STILL waiting for someone to contact me from management.<br> <br> Moral of the story if your phone is defective forget about service - Samsung has your money so who cares.<br> please don't bother responding to this if its a generic reply, i want a definitive answer as to my phone repair and what is being done plus a refund of my expenses as having to use bbm for at least two months of my contract, and being unable to use my phone for said two months while i am still paying for it because the repair centre is completely ***********. <br> repair reference no SE128474