BJ
Barry J
1 reviews | Active since Apr 2019
02 Apr 2019, 12:38
So much for customer service
I have a Samsung Gear fit2 Pro smart watch thats LCD screen is cracked, I paid R2400.00 for the watch in October 2018, today I received a quote to replace the LCD screen = R2800.00, thats totally crazy!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
02 Apr 2019, 12:41Good day Barry
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
Samsung South Africa's reply02 Apr 2019, 12:41
Official
Good day Barry
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TM
Samsung South Africa's replyOfficial
03 Apr 2019, 09:07Good day Barry
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply03 Apr 2019, 09:07
Official
Good day Barry
Herewith your reference number:
***
SamsungSA:^LZ