So frustrated not sure what the title should be

<p>Good day</p> <p>I am Preshen. I have contacted head office regarding my complaints and they have asked me to email them through. I went to Samsung in Mall @carnival about a month or 2 ago my wife's phone was blocked as it didn't want to pick up the finger print or accept the password. So we asked them to assist to unlock the phone. So they said they would be able to reset we would just need the Samsung account passwords. So when we got back to collect the phone they had wiped it. So we asked why they wiped as we had made it clear we didn't want them to wipe it and why did they tell us that they could unlock the phone? So their reply was that there was no other way but only to wipe it. So a few weeks ago we sent my Gear S in to them as well as it would just go off and wouldn't come on again and I have hardly used it since I got it in March this year. So they couldn't find out what the problem was so when I picked up the Gear S I could see the strap was used, a bit perished and worn out. There was no way my strap could like the one they gave me because mine is still practically new and when I put it on it was loose fitting which I don't understand why because I don't see how the band had to be adjusted in order to see what the problem was. And apparently it just had to be mine as mine was the only Gear S they had at the time to repair. We only deal with Samsung appliances at home and our business. We normally deal with either Eastgate or Sandton and we have never had a situation such as this. So what is the way forward regarding this matter?</p> <p>Regards<br /> Preshen</p>