1 reviews | Active since Mar 2009
SO dissapointed!!
The Samsung Odessey Neo G9 57" monitor which I bought on 23/11/2023, stopped working. It switches on & off continuously without showing a picture. Even the built-in menu will not display. I connected my old monitor up to the exact HDMI cable & graphics card to rule out issue with these components & it works perfectly. This seems to be a common occurrence with this monitor as there are numerous people worldwide with the exact same issue. It absolutely crazy that a R60000 monitor only last for a month! Samsungs Support response was that I must take this behemoth of a monitor to an authorised service centre when the Warranty Information clearly states:
"In-Home repair or on site repair can only be performed on Monitor products which are larger than 42 inch. All other products are subject to a Carry In/In-store service." Uh hello, mine is 57 inches & it's only a month old!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM