So disappointed with Samsung’s After Sales Servicce

Our Samsung fridge stopped working 3 weeks ago and I notified Samsung about this and 3 weeks later I’m still waiting for feedback. They are sending me from pillar to post and I have to keep on calling or sending them messages to enquire about the job. This is happening for the 3rd time since the fridge was bought and we started experiencing problems with the fridge 2 weeks after buying it and they promised to replace it but never did. This fridge was problematic from day 1 and the sad part is we are receiving very poor after sales service from Samsung.