AV
Alexis V
1 reviews | Active since Jul 2013
10 Dec 2024, 13:04
So disappointed in Samsung
Purchased a Samsung A35 on contract which comes with a watch and earbuds and R2000 voucher. I claimed my watch and earbuds - have not received any communication that the claim was approved. I have to track it via WhatsApp it says my claim is currently unassigned. I have emailed to try and track the claim of the watch, earbuds and voucher only to be asked for the reference number and no assistance at all. I do not understand how a promotion like this runs at multiple stores If there is no stock, then advise customers as this is false advertising and should be taken to the Ombudsman.
Really disappointed with this from such a company.
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Replies (2)
Samsung South Africa's replyOfficial
10 Dec 2024, 13:05 Good day Alexis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply10 Dec 2024, 13:05
Official
Good day Alexis
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
AV
Alexis V's updateReviewer Update
23 Jan 2025, 13:52Still waiting for my promotional items from 10 December. I am shocked to see the vast number of complaints all querying the exact same thing. The lack of transparency and communication is disgusting. No response to emails and trying to call is impossible. I would not recommend Samsung mobile to anyone. Utterly appalled.
Disgusted at Samsung lack of service and professionalism.AV
Alexis V's update23 Jan 2025, 13:52
Reviewer Update
Still waiting for my promotional items from 10 December. I am shocked to see the vast number of complaints all querying the exact same thing. The lack of transparency and communication is disgusting. No response to emails and trying to call is impossible. I would not recommend Samsung mobile to anyone. Utterly appalled.
Disgusted at Samsung lack of service and professionalism.