So Disappointed

Hi<br> <br> So i have always been an avid supporter of Samsung. Having bought all the new Galaxy S models and a few Note models in between.<br> <br> A few months ago when the new model came out I bought a Samsung Galaxy S6 - and up until this point I was pre-ordering a S6 Plus.<br> <br> I have been left disappointed with the performance of my device. Firstly my earphones do not work at all! Now my \buttons"do not work. (This happens in phases - sometimes it works - sometimes it doesn't).<br> <br> As this is my first problem with a Samsung device I hope this could be fixed as I am not keen to move over the a different manufacturer. <br> <br> I hope you have a lovely day.<br> <br> Kind Regards<br> Dylan"""