Sneaky *******!!!

So i took one of my phones in to see how much a new screen would cost. The Smart Care centre which i was sent to could not give me a price and said i must hand the phone in so they can do a quote which makes no sense as they should know pricing. Anyways i left it there ans i received a quote a few days later which i turned down as it was over R2000. I am then told i have to pay R200 in order to take my phone back!!???? How is that effen ethical??? To add a large \assessment"fee and not informing clients before hand. Never have i seen a company ***** me so fast for nothing."""