SMARTVIEW FEATURE REMOVED FROM SAMSUNG GALAXY A14

I purchased a Samsung Galaxy A14 Smartphone in October 2023.One of the most important features that I purchased the phone for was the Smartview feature. I had used the feature many times since purchasing the phone, only to find out that Samsung has taken away this feature. I had raised the issue with Samsung and on their official Whatsapp chatline I was informed that the Smartview feature is no longer available on the A14 model and now only available to premium smartphones.I found this to be very unfair and devious by Samsung by taking away a feature that was available when i paid my hard earned money to purchase the phone and now it has been taken away. I had advised the consultant to escalate the query. The query was escalated and Samsung advised that the feature had been lost after an update of the software and there was nothing that they could do. I had never updated my software since purchasing the phone. I had raised the issue with the Ombudsman for consumer goods. Samsung then contacted me and asked for remote access to my phone. They updated the software on my phone and then advised the Ombudsman that the feature is no longer available after software was updated. As a result the case was dismissed by the ombudsman. I have since followed up with the retailer that i purchased the phone from and the feedback that we got from the Samsung VOC team and Samsung's product and software engineers was that the Smartview feature was never available on the Samsung Galaxy smartphone. These are two conflicting statements by Samsung.I have the screenshot from the Whatsapp chat where Samsung clearly states that the Smartview feature was available on the A14 model previously but has now moved to premium models and i have the email stating that the VOC teams says the feature was never available. Despite this Samsung continues to not take responsibility for their actions and have denied my request for a refund or a premium phone which has the Smartview feature.