Smartcare trying to outSMART me....

<p>On Monday, the 6th of June 2016 i booked my device in @ Smartcare - Constantia Kloof to be fixed as the LCD cracked. I was requested to send the proof of purchase to a mailbox which I done the very next day. I then called the smartcare centre to confirm if they recieved the proof of purchase, they advised that they experiencing issues with their mailbox however they should recieve and action the next day.</p> <p> </p> <p>The wednesday (8th June) I called again to confirm if all is in order in terms of the proof of purchase that I had sent. They then reffered me to "Pooven" whom i sent the very same mail to directly with the proof of purchase.</p> <p> </p> <p>The weekend came and went by..me being without a device...i had spome patience... I called the centre this past tuesday and spoke directly to Pooven who advised that the Proof of purchase is acceptable and they awaiting parts, my device will be fixed on or before Friday, being today.</p> <p> </p> <p>I then get an email from Refilwe Mahlangu who is the Quotation Manager with an attacched quote...</p> <p>I noticed that the screen replacement is under warranty however I DID NOT request a quote for the frame to be fixed at all which is R1000 for a FRAME... </p> <p> </p> <p>After 10 days I’m receiving a quote and normal turnaround times are applying… with regards to parts being received and then I have to wait 24-48hrs post the parts being received which is unacceptable.</p> <p> </p> <p>The fix was for the LCD as the frame does not affect the devices functionality…it’s merely a cosmetic requirement??? </p> <p> </p> <p>As per the quote...which i did not ask for as the LCD is under warranty... i now have to furnish a fee of R200 for a rejected quote...</p> <p> </p> <p>I will furnish the R200.00 for the rejected quote/assessment on Monday and will forward the P.O.P accordingly however please, I urge the fix of my device to occur as a matter of urgency.</p> <p> </p> <p>Please could you advise when I may collect as I have no access to a device as I was TOLD this would have been fixed within 3-5 working days which would have been on Tuesday already.</p> <p> </p> <p>Cmaan SmartCare...i really expected more from you guys...</p>