1 reviews | Active since Jun 2013
Smartcare or Not, i think not!!!
on the 28 April 2015 i handed my phone into Samsung's Smart Care facility in JHB. The reason for my phone being handed in was for a new casing to be fitted. I was then told that the phone has to be booked in for a quotation to be done, fair enough i booked the phone in. Under the impression that the quote would come through the same afternoon or the next day, the quotation came through on the 2 May 2015, which i then accepted cause this was already too long to have a casing fitted. Today is the 12 May 2015 and i still do not have my phone, when i called to find out what's taking so long, all the person can say on the other end is that a technician is still busy with it and has not updated the system with any new comments. I love Samsung devices but i must say that i am truly astonished and completely dumb founded by the level of service im receiving with regards to a new casing being fitted to my device.
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to your for the repair delay you have experienced with our repair centre. We will get into contact with the service centre directly to have them speed up the process and eliminate any further delays.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to your for the repair delay you have experienced with our repair centre. We will get into contact with the service centre directly to have them speed up the process and eliminate any further delays.
Kind Regards
Samsung South Africa