Smartcare Centre doesn't even deserve 1 star.

My Samsung S7 Edge started getting a pink vertical line on the screen. Took my phone in and was told it was a faulty display. My faulty LCD was replaced in July and less than 3 months later the exact same pink line comes back. I emailed Samsung to be told to take my phone back to the smart care centre. I took it in on the 6th of October to be told I could keep my phone in the meantime and they'll call me when the part arrives. 2 months of calling them went by before being told that my service number had expired and that I would have to bring my phone in and they'll keep it. So after 2 months of me going out of my way contacting the smart care centre and Samsung themselves I was still the only person who seemed to know or care that I hadn't been helped yet.

I proceeded to hand in my phone last week Monday 4th December to be promised it'll take 5 - 7 working days. I called them today and the part hasn't even arrived yet. This saga has now been going on for 2 and a half months and they still can't tell me when I'll have my phone back. Absolutely pathetic service and customer care.

The waiting times are worse than home affairs too.