1 reviews | Active since Jun 2017
Smart TV Poor Quality not worth the money - *******
<p>Purchased a 46' smart tv and paid over R20 000 just over 2 years ago. Today the sound has a crackling noice on the dstv connections but not the sabc channels. The picture and the sound test is 100%. I took the tv to the Samsung service in Sandton rivonia and had to pay R200 to have it assessed. However the Kramerville jhb branch doesn't charge - *******. Got a call in the afternoon to say that the mother board must be replaced And the cost of R2800 - *******. If this mother board has to be replaced in just over 2 yrs then in another 2yrs time I must pay another R3000 to have this repaired again. I am appalled by Samsungs POOR QUALITY and SUBSTANDARD products. Samsung you are A ******* and wouldn't be buying your products in the future. </p>
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Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number:***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
