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nmunu N

1 reviews | Active since Jun 2017

23 Jun 2017, 07:43

Smart TV Poor Quality not worth the money - *******

<p>Purchased a 46' smart tv and paid over R20 000 just over 2 years ago. Today the sound has a crackling noice on the dstv connections but not the sabc channels. The picture and the sound test is 100%. I took the tv to the Samsung service in Sandton rivonia and had to pay R200 to have it assessed. However the Kramerville jhb branch doesn't charge - *******. Got a call in the afternoon to say that the mother board must be replaced And the cost of R2800 - *******. If this mother board has to be replaced in just over 2 yrs then in another 2yrs time I must pay another R3000 to have this repaired again. I am appalled by Samsungs POOR QUALITY and SUBSTANDARD products. Samsung you are A ******* and wouldn't be buying your products in the future. </p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Jun 2017, 17:05
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA

Samsung South Africa
Samsung South Africa's reply23 Jun 2017, 17:05
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA