EH
Erna H

1 reviews | Active since Nov 2013

28 Jul 2020, 21:27

Smart TV not so Smart

In 2016 I rent to own the latest Samsung 49" SMART TV to stream Netflix & DSTV, when doing research DSTV recommended Samsung because at that time their TV app was most compatible with Samsung...in hindsight I should have taken a change on another or cheaper brand.

Early 2017 the TV went back for the first time because it kept loosing connectivity even though it was in the same room as the router. The result was it needed a software update (the Auto update setting was on since day 1). Later the same year the TV went back for the same problem and the mother board was replaced. After this fix it developed an additional new problem, it still lost connectivity but now it started freezing and then self restart.

The TV went back an additional 2 times before I insisted on a new TV. By this time Teljoy didn't have stock of the model, or it was discontinued - I can't remember - I was given a 49" Curve Smart TV (an upgrade according to them)...amazingly enough, this TV also switch itself off and freeze with no response via the remote.

I have subsequently bought an android and connect that to the TV because I want to through the TV out using it as a TV...I now have an expensive curve monitor for my android.

My conclusion is Samsung Smart TV's are not so Smart after all.

0
Replies (4)
Samsung South Africa
Samsung South Africa's reply28 Jul 2020, 21:31
Official
 Good evening Erna, 
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
EH
Erna H's update28 Jul 2020, 21:59
Reviewer Update
Let's see how long it take for someone to actually reply...an auto response is not a reply from the company.
EH
Erna H's update30 Jul 2020, 20:42
Reviewer Update
Good day

I still haven’t received any further communications.
Could you please give me a contact nr to follow this up.

I had several missed calls but the ring time is so quick I either couldn’t even answer the call Or it didn’t even ring.

Looking forward to your soonest reply

Kind regards
EH
Erna H's update12 Aug 2020, 20:16
Reviewer Update
3 Weeks later and nothing yet from Samsung.
I received a ref number for my complaint...but when I contact Samsung SA they have no idea what this number is.