SMART TV DOESNT WORK

I purchased a TV recently and it won't connect to the net (I have another 55\ UHD TV which is working fine, so the network is not the problem). There is something wrong with the software / firmware. From what I see on the net I am not the first person with this kind of issue.<br> <br> Model UA55J6300AKXXA<br> S/N 00223FCG700261<br> <br> I am still waiting on a response from the last complaint I placed, so please dont give me that story that someone will be in contact with me soon - rather have someone call me with the answer? Your call centre and tech support is a joke - either they \"dont work on saturdays or are short staffed\". what a poor poor excuse."