smart don't care and *******

After 1 year of owning a Gear for note 3 the device stopped charging and I took it in and specifically asked if if was under warranty and was told yes. Due to the similar issue I had with Samsung S3. I got a call from the 1st consultant giving me a quote 9 which I rep**** the device was still under warranty and she asked me to send proof of purchase. I requested from the seller and send it and no one called me until I called and was placed on hold 4 times before the call handed up and send a mail and to my amazement <br> I get a reply. ...<br> Good Day<br> <br> <br> <br> Please note POP has been declined<br> <br> <br> <br> Quote still stands at R1208.83 ex vat<br> <br> <br> <br> Please advise<br> <br> <br> <br> <br> <br> <br> <br> Thanking you<br> <br> Best regards<br> <br> <br> <br> Martyne Hutchison<br> <br> Assistant Service Admin<br> <br> <br> <br> Tel No: ***<br> <br> Fax No: ***<br> <br> <br> <br> Please note my new e-Mail address: