MA
Mohamed A
1 reviews | Active since May 2013
24 Apr 2019, 21:08
Smart Care not listed on my app
I purchased a new samsumg S10+ some of the benefits were easy to buy I had a problem when trying to buy samsung smartcare I was told to use my app - smartcare not listed called the customer service dept - told to call samsumg store tried all options including going to the samsumg store in Rosebank Twice Can someone please help me I need to buy samsung smart care for my s10+
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Replies (2)
Samsung South Africa's replyOfficial
24 Apr 2019, 21:22Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply24 Apr 2019, 21:22
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
25 Apr 2019, 16:23Good day Mohamed
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply25 Apr 2019, 16:23
Official
Good day Mohamed
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ