Smart Care Century City

I was impressed.....UNTIL I got my phone back. The screen got replaced,but they defaulted my phone completely.....never backed anything up. Never asked me....nothing. now I have lost everything, all my photos of my daughter since her birth......her first 7 months gone. And then when I went back,the guy says I need to sign into Google...Really? Unbelievable... I am so f-ING angry. Then they say I can log a ticket... so I can waste more of my life fighting about something that is gone. Very disappointed... This is what spoils a brand.