Smart Care centre useless service

Two weeks ago I took my Samsung Cellphone to the Smartcare centre in Canal Walk to receive a damage report regarding my cracked screen. I paid a fee and was told that I would be contacted with the report as soon as possible. I waited a week and heard nothing from Samsung after which I decided to call them and ask about the process of the damage report. I was promised that the report would be sent to me by the end of that day. That day came and went and still I received nothing from Samsung. I waited another two days only to call a second time and receive the same repsonse, namely that the report would be sent to me by the end of that day. That day also came and went. I tried calling a third time only for both of my attempted calls to go unanswered. I have waited almost two weeks now and have still not received my damage report and have yet to hear from Samsung.