SLOW PATHETIC SERVICE AND UNTRUTHFUL AGENTS

I UNFORTUNATELY took my Samsung Gear into the Samsung Smart Centre in Century on the 4th Jan for it to be repaired. After waiting 2 weeks i called in and the agent told me that the handset is still queuing waiting on a technician to attend to it as its festive season and they are having a backlog.Needless to say i have called in every second week up until end of Feb and each and every agent i spoke to spun me stories about load shedding and there still being a backlog!!! I have been **** to on numerous occasions i would be called back with feedback or that a Supervisor would contact me as my device was still queuing for repairs 2 months down the line!I then called in again on the 5th March and asked to speak to a Supervisor as i was told that parts was ordered from JHB and that it still needs to be put into the device and it was just laying there.I spoke to a Liesel who said she was the SupervisorManager promised that my device would be ready for pickup the 6th March which was the next day.I called in 18th March to ask if it was ready for collection and i was told again that the parts must still be put in! Almost 3 months down the line! I demand a NEW Gear @ the very least!!!!