CD
Clarence D
1 reviews | Active since Dec 2014
13 Dec 2023, 14:00
Slow and horrible service
My account does not send the 2 step verification to my phone and I contacted them 2 or 3 times and no one can't assist have been waiting for over 3 days
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
13 Dec 2023, 14:02Good day Clarence
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 Dec 2023, 14:02
Official
Good day Clarence
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
CD
Clarence D's updateReviewer Update
13 Dec 2023, 14:05That all I have been hearing, we have escalated but there is NO HELP OR ASSISTANCE
CD
Clarence D's update13 Dec 2023, 14:05
Reviewer Update
That all I have been hearing, we have escalated but there is NO HELP OR ASSISTANCE
Samsung South Africa's replyOfficial
14 Dec 2023, 08:29Dear Clarence,
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply14 Dec 2023, 08:29
Official
Dear Clarence,
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Kind Regards,
Samsung ZA
;^NM