CD
Craig D
1 reviews | Active since Jun 2013
05 Aug 2019, 09:50
SLOPPY SAMSUNG
Wrote and complained about Liptronics, Samsung after sales repairs provider in Cape Town, received a reply from Samsung on the same day (30 July) thanking me and informing me that my concern had been escalated to the Voice of Customer team (whatever that is) and that a senior customer service exec would be contacting me, and providing me with a reference number. Well as of today, no reference number, and I'm still waiting to be contacted!! NOT GOOD ENOUGH SAMSUNG!!! Now, don't just send me another written response on this platform, get off your corporate backside and deal with my problem!!
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
05 Aug 2019, 09:59Good day Craig
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
Samsung South Africa's reply05 Aug 2019, 09:59
Official
Good day Craig
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
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Craig D's updateReviewer Update
05 Aug 2019, 10:02This is exactly the same reply you sent me on the 30th.!!!!! Will be contacting your head office shortly, this is a complete farce!!!
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Craig D's update05 Aug 2019, 10:02
Reviewer Update
This is exactly the same reply you sent me on the 30th.!!!!! Will be contacting your head office shortly, this is a complete farce!!!
Samsung South Africa's replyOfficial
05 Aug 2019, 10:24Good day Craig
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply05 Aug 2019, 10:24
Official
Good day Craig
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
CD
Craig D's updateReviewer Update
05 Aug 2019, 10:58My reference number is just a line of asterisks.....!?!
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Craig D's update05 Aug 2019, 10:58
Reviewer Update
My reference number is just a line of asterisks.....!?!