Six Weeks Later and My Screen Is Still Not Fixed

I booked my phone in for a screen repair at Samsung SSS Cellular Service Centre on 5 January. I paid more than R5 500 for the repair upfront. To date, my screen has still not been repaired.

For weeks I have been told the same story: there are no parts available. Every week the repair is delayed with the same excuse. This has been going on since early January. It is now extremely frustrating and unacceptable.

Samsung advertises professional screen repair services, yet in my case the service has simply not been delivered. Taking full payment and then failing to complete the repair for over a month shows a serious lack of accountability and customer care.

At this point I would rather take my business elsewhere. Based on this experience, I will seriously reconsider ever purchasing a Samsung phone again. The product may be good, but the after-sales service has been deeply disappointing.