Siss on you Samsung!!!!

I entered into a contract with MTN in October 2018 which included a Samsung Note 9 phone which was the top of the range Samsung phone at the time I took delivery of this phone which I gave it to my wife as a gift in December 2018.

To my dismay the phone proved faulty when my wife put it into service. On 4 January 2019 my wife took the phone to Samsung Store Eastgate Shopping Centre In an attempt to have it attended to. After a month of fighting and arguing my wife eventually received her phone back. Unfortunately the problems that the phone was taken in for was not resolved. Unfortunately we were booked on an extended vacation and the phone could not be returned To Samsung at that stage.

Early August upon our return from overseas my wife returned the phone to Samsung Store Eastgate. The phone was attended to and unfortunately the problema remained when she took delivery of the phone. She once again returned the phone to Samsung store Eastgate with no success.

On 22 August 2019 My wife once again returned the phone to Samsung Store Eastgate. The staff (Mohammed) assured my wife that if they could not resolve the problems with the phone that they will revert to Samsung SA to arrange for the replacement of the phone.

On 30 September 2019 my wife returned to Samsung Store Eastgate with a faulty phone. The problems with the phone was now greater than ever before. On top of original problems the phone now could only be used if the speaker was used to hear a phone call. The problems thus got worse not fewer.

Earlier today (3 October 2019) my wife received a phone call to advise her that Samsung will not replace the phone but they will once again wish to attempt to repair the phone.

I find the behaviour of Samsung appalling! After a year the phone has never been faultless. I bought the latest model brand new top of the range phone with a warranty. Today, almost a year later, the phone that I bought is still faulty and the supplier refuses to replace it.

I sincerely hope that I am not representative of the average Samsung customer. I in any event know which product not to concider in the future.

Appalling!!!!!!!