MM
Mzwandile M
1 reviews | Active since May 2009
15 Jun 2015, 15:13
Simply ignored
This is the second time I log the same query. I have over a couple of months been corresponding with Sthembiso and got nowhere. I have escalated my query to Sylvester who has simply ignored my correspondence.<br> <br> Who do I go to next?
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
18 Jun 2015, 07:55Hello mnc,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will escalate your query for further assistance.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will escalate your query for further assistance.
Kind regards
Samsung SA
Samsung South Africa's reply18 Jun 2015, 07:55
Official
Hello mnc,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will escalate your query for further assistance.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
We will escalate your query for further assistance.
Kind regards
Samsung SA