rC
rehana C
1 reviews | Active since Jul 2020
05 May 2026, 14:12
SIMON LEE - SAMSUNG IS PATHETIC
Simon Lee the CEO of Samsung Africa has absolutely no idea how pathetically his Samsung Service Department is run in South Africa. One month of calls and emails to their service department for help. The service department absolutely does not give a damn. The TV I bought is a R20 000-00 TV which stopped working within a year. Samsung took my money and basically will not assist in repairing or replacing the TV. I have now lodged a complaint with the Ombudsman.
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Replies (2)
Samsung South Africa's replyOfficial
05 May 2026, 14:16Good day Rehana
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply05 May 2026, 14:16
Official
Good day Rehana
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
rC
rehana C's updateReviewer Update
05 May 2026, 15:40I will wait to hear. This TV was given to my son as a present and he has been dealing with Samsung for the past month. Here is our reference number ***
rC
rehana C's update05 May 2026, 15:40
Reviewer Update
I will wait to hear. This TV was given to my son as a present and he has been dealing with Samsung for the past month. Here is our reference number ***