NR
Nompumelelo R
1 reviews | Active since Oct 2020
20 Oct 2020, 12:34
Sim Card
Bought a cellphone on the 12 September 2020, 3 weeks later it stopped working. i took it to Samsung Tygervalley for repairs, It came back after 2 weeks with no sim card
When I complained, I was told there is no guarantee that the sim was with the phone
I had to go to Vodacom and be charged for Sim swap, I paid more because it is a contract sim card
My sim card got lost just like that
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
20 Oct 2020, 13:02Hi Nompumelelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's reply20 Oct 2020, 13:02
Official
Hi Nompumelelo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA
LZ
Samsung South Africa's replyOfficial
23 Oct 2020, 20:35Good Evening Nompumelelo,
We greatly appreciate your continued support.
Your concerns have been duly noted, we have been in contact with you and final response has been provided.
Kind Regards
SamsungZA
NM
We greatly appreciate your continued support.
Your concerns have been duly noted, we have been in contact with you and final response has been provided.
Kind Regards
SamsungZA
NM
Samsung South Africa's reply23 Oct 2020, 20:35
Official
Good Evening Nompumelelo,
We greatly appreciate your continued support.
Your concerns have been duly noted, we have been in contact with you and final response has been provided.
Kind Regards
SamsungZA
NM
We greatly appreciate your continued support.
Your concerns have been duly noted, we have been in contact with you and final response has been provided.
Kind Regards
SamsungZA
NM