LJ
Lindre J
1 reviews | Active since Jan 2015
22 Oct 2020, 15:00
Sickening!!!!!
Sickening!!!! My story is to long for all of it to be typed here. But in short i cant believe that samsung is trying to worm there way out of a valid claim for our UV sterilizers after we purchased the new note 20's. And that even after we were advised on multiple occasion that they received our correct docs and wil be sending the vouchers shortly (weve heard that reply 3 times and still no vouchers and now they've advised claim rejected due to incorrect documents. They want you to buy there products but when it comes to what they promise they are fast to back track on it and valid claims. No reply even on emails sent to the verify@samsung email address.
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Replies (3)
Samsung South Africa's replyOfficial
22 Oct 2020, 15:15Hi Lindre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Samsung South Africa's reply22 Oct 2020, 15:15
Official
Hi Lindre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
SS
Samsung South Africa's replyOfficial
23 Oct 2020, 16:22Good Day Lindre, apologies for the inconvenience and undue frustration caused. Please be advised that we will no longer be sending out voucher codes, but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com in order for us to send it through to our fullfilment team. ^NM
Kindly send us a private message with your physical address or email to tellus @ samsung . com in order for us to send it through to our fullfilment team. ^NM
Samsung South Africa's reply23 Oct 2020, 16:22
Official
Good Day Lindre, apologies for the inconvenience and undue frustration caused. Please be advised that we will no longer be sending out voucher codes, but will be delivering the items.
Kindly send us a private message with your physical address or email to tellus @ samsung . com in order for us to send it through to our fullfilment team. ^NM
Kindly send us a private message with your physical address or email to tellus @ samsung . com in order for us to send it through to our fullfilment team. ^NM
LJ
Lindre J's updateReviewer Update
23 Oct 2020, 17:20I've sent an email to tellus but i need a gaurantee in writing that these claim wil be honoured before providing my adress again as it was provided to you consultant Vaughan yesterday in our first conversation regarding this matter
LJ
Lindre J's update23 Oct 2020, 17:20
Reviewer Update
I've sent an email to tellus but i need a gaurantee in writing that these claim wil be honoured before providing my adress again as it was provided to you consultant Vaughan yesterday in our first conversation regarding this matter