PG
Pieter G
1 reviews | Active since Jan 2015
17 Mar 2025, 11:05
Shy away from Samsung if you hoped for support
The backup of Samsung South Africa to customers is simply, shockingly terrible. I am referring to my still not resolved Their undertakings and lies, are not worth even hearing, because NOTHING undertaken, gets done. No promises kept. No effort made to resolve their own undertaking, immaterial of numerous calls, online chat support chats, and mails. My advice? Stay AWAY from the Samsung online shop, as support is NIL, Nada, nonexistent
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Mar 2025, 11:15Good day Pieter
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply17 Mar 2025, 11:15
Official
Good day Pieter
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
PG
Pieter G's updateReviewer Update
17 Mar 2025, 12:08Kindly make use of my request to post here,on Hellopeter, 1) the actions you are going to do to resolve my issue 2)
PG
Pieter G's update17 Mar 2025, 12:08
Reviewer Update
Kindly make use of my request to post here,on Hellopeter, 1) the actions you are going to do to resolve my issue 2)
PG
Pieter G's updateReviewer Update
17 Mar 2025, 12:09Sorry about my glitch... Kindly make use of my request to post here, on Hellopeter, 1) the actions you are going to do to resolve my issue 2) the dates by when they will be resolved
Pieter
Pieter
PG
Pieter G's update17 Mar 2025, 12:09
Reviewer Update
Sorry about my glitch... Kindly make use of my request to post here, on Hellopeter, 1) the actions you are going to do to resolve my issue 2) the dates by when they will be resolved
Pieter
Pieter