Sh*t service from Samsung SA

On Saturday 9 Sep 2017, My samsung s7 was on 30 percent and I was on facebook when my phone went blank. I tried for 30 mins to hard rest my phone and to try and charge it. It would not budge. I went to the Samsung store at the Mall of Africa. Only to be told that it would take min 3 weeks to get my phone repaired and they do not have a loan phone for me. EXCUSE ME???? I run my own business. How the hell must I conduct business without a phone? A Samsung is not a cheap phone. It costs more than one months rent plus one months car installment. I refuse to believe that I have to put up with this kind of service, only to be told to to go Sandton or somewhere in the West Rand. I am sorry but I am not driving around. Your product is faulty so I expect you to try and fix it there and then!!! Due to frustration, I went to the Cell C store next door and they took in my phone and gave me a loan phone without a problem. Out of frustration, I went and bought an iphone. It is the principal - if you go to any Istore, they have technicians on site that will sort your phone out - they don't give lame excuses. I find this service unacceptable! Being a loyal Samsung customer from day one - I will never buy a samsung again! In fact when my piece of sh*t comes back from being repaired - it is going straight to the bonfire!!!!! Last time my S4 bombed out - Samsung took 2 weeks to get back to me. I had no choice but to buy a new phone in 2015.